Frequently Asked Questions
Everything you need to know about shopping at Tool Mart.
How long does shipping typically take?
Most orders are processed within 1-2 business days. Standard shipping usually takes 3-7 business days, while expedited options are available at checkout.
What is your return policy for tools?
We offer a 30-day return policy for most items. Tools must be returned in their original packaging and in like-new condition to qualify for a full refund.
Do the power tools come with a warranty?
Yes, all power tools sold at Tool Mart come with a standard 1-year manufacturer warranty. Some premium brands may offer extended coverage.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
Do you offer bulk discounts for contractors?
Yes, we provide special pricing for bulk orders and professional contractors. Please contact our support team to set up a Pro Account.